From March 13 to 15, the public welfare activity of "paying attention to 315 and caring for consumers in 2010" led by Chongqing Jiulongpo Consumer Association and the Administration for Industry and commerce was held in Yangjiaping trading house in Jiulongpo District. As a famous trademark brand in Chongqing, Sanwen kitchen and bathroom were invited to participate in the activity.

This year's 315 activity is people-oriented, with the theme of "paying attention to 315 and caring for consumers". It aims to publicize the concept of "consumption and service" to consumers, so as to make merchants and consumers better understand each other and improve their relationship.

As one of the representatives of the kitchen and bathroom industry in this event, warm kitchen and bathroom deeply realized the importance of "consumption and service", always took better service as our ultimate goal, actively gave full play to its own advantages in professional technology, and solved product problems for consumers with an active and enthusiastic attitude. Third, leaders attach great importance to the importance of this activity. Through internal discussion, the company finally decided to appoint Li Yalin, the chief engineer of Sanwen after-sales service department, as the company's representative to communicate face-to-face with the majority of consumers, solve problems and answer questions for every customer who comes to inquire, and bring the guarantee of Sanwen's "life with you, change maintenance into maintenance" and the service concept of "water heating, people warming and heart warming" to every audience, Show that the three warm people are really burning with their hearts.

"I would like to ask why the three warm volumetric water heater will automatically turn off after washing for about 20 minutes?" On the morning of the 13th, a customer from Jiangjin asked. "This is a normal phenomenon. The 20 minute automatic shutdown is to prevent insufficient oxygen supply in the bathroom. This is the 20 minute automatic safety protection function of the three warm volumetric water heaters." Engineer Li Yalin gave the customer a patient answer until the customer was satisfied and left.

Another customer reported that one morning in February 2010, the safety valve of the positive displacement water heater at home suddenly splashed out, so he hurriedly closed the water valve and air valve of the positive displacement water heater until the safety valve no longer overflowed and restarted the water heater, there would be no overflow. I don't know what happened to the water heater. Engineer Li Yalin told the customer that this is a normal pressure relief phenomenon. When the internal temperature and pressure of the water heater exceed, the safety valve will automatically drain and relieve pressure to maintain normal air pressure.

During the three-day event, the three warm people fulfilled their duties and served every consumer who came to inquire, which was widely praised by consumers. The representatives of manufacturers participating in this activity also include well-known brands such as Baiji, Chinaman and Gree. (Xiao Wu)